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You are now chatting with 'Jason'.
Jason: Hello, how may I assist you?
Anthony: i can't seem to actually post in the Rants and Raves forums. i figured that would be the safest bet for where i could post.
Anthony: also, don't know if it's on my end or not, but i was not able to get into the "submit a ticket" part of the support section so i had to try "chat"
Jason: Have you been blocked from posting into the forums?
Anthony: they never said that they blocked me
Anthony: just that further abuse (whatever the abuse was) would result in whatever
Jason: Did you have an abuse email?
Jason: Then you have been removed from the Forums
Jason: Further abuse would result in a refund and a removal of your webs account.
Anthony: "Dear Webs User, It has come to our attention that you have not been following the rules of the Open Forums within the Community section of Webs. Posting in the wrong section or posting to have other members visit your site outside of The Bragging Place is a violation. Any future violations will result in site suspension. Webs Abuse Department"
Anthony: i really would like to know what the abuse was as a paying client as apposed to the clients that join webs for free
Jason: Yes you have been removed from using the forums
Anthony: i would think there would be a different sort of warning first like a slap on the wrists
Jason: sorry..
Anthony: policy is policy
Jason: Is there anything else I can do for you today?
Anthony: i'd like to find out how i can be notified of what the abuse was
Anthony: that would be top
Jason: I am sorry... if you have been removed, you cannot be re-added
Jason: nor will our abuse team take the time to respond to you.
Anthony: if not then i guess i'd like to know what the refund policy is and how i would i be able to keep all of my website files and formats
Jason: We would refund you for your sites and remove everything from our servers.
Anthony: it's only a couple hundred dollars but, it's more than the free users
Jason: You would need to find another provider all together.
Anthony: i understand that
Jason: Yes, you would no longer have access to any of our free accounts as well
Anthony: but with it being through site builder, would i need to switch to HTML and copy all my code?
Anthony: and then somehow download all my files?
Jason: no, you would need to start over at a different provider
Anthony: my content i'm speaking of
Anthony: the stuff that is under my copyright
Jason: yes you would need to create new content at a new provider
Anthony: no Jason
Jason: That is why we remove it from our servers.
Anthony: i'm speaking of things that i own
Jason: As I said, that is why we remove it from our servers...
Anthony: is there any method that webs makes it easier for me to have that stuff in my posetion
Anthony: possession
Jason: we are not a storage facility.., you are responsible for storing your own content
Anthony: and that's what i just stated
Anthony: not ONCE did i say ANYTHING about you all storing it
Anthony: did i?
Anthony: i was attempting to ask
Jason: As I said, we will remove your account and provide you with a refund
Anthony: is there an easy method for me to get my stuff off of your servers
Anthony: i wish you would stop and listen a moment
Jason: no, you will need to rebuild your content somewhere lse
Jason: else
Anthony: you're not listening so next subject
Anthony: how much of a refund?
Anthony: this is all being logged and recorded btw
Jason: I will process it and send it to the billing department
Anthony: i didn't ask that
Jason: absolutely
Anthony: i asked how much
Anthony: what is the percentage
Jason: whatever is pro-rated of what you have pre-paid
Anthony: like 10% off per month?
Jason: if you paid for a year, and there is 2 months left, that is what you would get credited
Anthony: ah ok
Anthony: didn't know if there would be like a huge chunk taken off the top or anything
Anthony: thanks Jason. i'll get back to you, i guess, when i figure out what i want to do.
Anthony: and i mean it. thank you for putting up with me.
Jason: I will send this through to billing.
Anthony: no
Anthony: i didn't ask for that
Jason: So you can find a new provider...
Anthony: i wanted to find out so i can be informed before i make a decision
Jason: We obviously cannot make you happy, you are not able to post in the forums
Anthony: i really hoped you would have handled this better Jason. you'll be hearing more at the next meeting.
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